The business is run from offices on the Main Street of Callander in the Loch Lomond and Trossachs National Park and started the same year as the park with it's first Audio Guide on Scotland's first National Park.
Established in 2000 as TRAVELTAPE and later as a limited company - DISCOVERY AUDIO GUIDES LTD.
During the past twenty years we have produced narrated travel guides on Scotland which for the past five years have been incorporated into the DISCOVER SCOTLAND free smart phone application.
Established in 2000 as TRAVELTAPE and later as a limited company - DISCOVERY AUDIO GUIDES LTD.
During the past twenty years we have produced narrated travel guides on Scotland which for the past five years have been incorporated into the DISCOVER SCOTLAND free smart phone application.
Privacy Policy
Who we are.
Discovery Audio Guides Ltd (Company No. SC356239) is a Limited Company incorporated on 9th March 2009.
We operate the ‘Discover Scotland’ mobile application and any of our other services from our registered office at 107 Main Street Callander FK17 8BQ.
Your privacy is important to us.
This policy is intended for website and mobile Application users who visit our web pages and download the ‘Discover Scotland’ App.
Please read the following carefully to understand our views and practices regarding your personal information and how we may collect it and treat it.
What this privacy notice is for.
This policy is intended to provide information about how the company will use (or "process") personal data about its website/app users.
This information is provided because Data Protection Law gives individuals rights to understand how their data is used. Website/App Users are all encouraged to read this privacy notice and understand the company’s obligations to its entire community.
This privacy notice applies alongside any other information the company may provide about a particular use of personal data, for example when collecting data via the mobile application functions.
Responsibility for Data Protection.
The company’s Data Controller will deal with any requests or enquiries about your personal data and endeavour to ensure that is processed in compliance with this policy and the relevant Data Protection Law.
Our Data Processors will process your personal data for the purposes outlined later in this document.
If you have any questions comments or requests regarding this privacy policy, then please contact;
Mark Jordan, Director.
Discovery Audio Guides Ltd,
107 Main Street, Callander. FK17 8BQ
Telephone 01877 339869 Email discoverscotland@mail.com
Why the company needs to process personal data.
In order to provide the best experience to its website and mobile application users, the company needs to process personal data about individuals as part of its operation.
Some of this activity the company will need to carry out in order to fulfil its legal rights, duties or obligations.
Other uses of personal data will be made in accordance with the company’s legitimate interests.
The company expects that the following uses will fall within that category of its “legitimate interests”:
· Cookie usage
· Analytics Data
· Form Submission
Types of Personal Data processed by the company.
This will include by way of example:
· Names
· Addresses (Postal & Email)
· Telephone Numbers
· IP Address
· Location
· Language
Who has access to the Personal Data and who is it shared with.
Occasionally, the company will need to share personal information relating to its community with third parties, such as:
· Website Developers
· Third Party Analytics Companies
For the most part, personal data collected by the company will remain within the Head Office, this will be processed by appropriate individuals only in accordance with access protocols.
In accordance with Data Protection Law, some of the company’s processing activity is carried out on its behalf by third parties, such as IT systems, web developers or cloud storage providers. This is always subject to contractual assurances that personal data will be kept securely and only in accordance with the company’s specific directions.
How long we keep Personal Data.
The company will only keep records for as long as needs to do so.
Data access and security.
An individual has the right to request that any out-of-date, irrelevant or inaccurate or information about them is erased or corrected (subject to certain exemptions and limitations under Data Protection Law): please see above for details of why the company may need to process your data, of who you may contact if you disagree.
The company will take appropriate technical and organisational steps to ensure the security of personal data about individuals, including policies around use of technology and devices, and access to systems.
Cookies
When visiting our Website/App, Cookies which are small text files, can be stored on your device in order to offer you certain functionality, to make the Website/App more convenient and to optimise our Website/App.
If you do not want cookies to be used, you can disable them by configuring the relevant settings in your web browser or by using separate opt-out options.
Please note that this may restrict the functionality and your use of our Website/App and certain features may not work as a result.
Some of the cookies we use are;
Functional & Required Cookies
Analytics & Performance Cookies
This policy.
The company will update this Privacy Notice from time to time. Any substantial changes that affect your rights will be provided to you directly as far as is reasonably practicable.
Queries & complaints
Any queries or complaints should be directed to; Mark Jordan – director as the address shown below.
If an individual believes that the company has not complied with this policy or acted otherwise than in accordance with Data Protection Law, they should utilise the company complaints / grievance procedure and should also notify the Data Controller.
Revised 8th September 2020
Registered Office : 107 Main Street, Callander, Scotland FK17 8BQ
email: discoverscotland@mail.com
phone: 01877 339869
Registered in Scotland : SCO356239
Who we are.
Discovery Audio Guides Ltd (Company No. SC356239) is a Limited Company incorporated on 9th March 2009.
We operate the ‘Discover Scotland’ mobile application and any of our other services from our registered office at 107 Main Street Callander FK17 8BQ.
Your privacy is important to us.
This policy is intended for website and mobile Application users who visit our web pages and download the ‘Discover Scotland’ App.
Please read the following carefully to understand our views and practices regarding your personal information and how we may collect it and treat it.
What this privacy notice is for.
This policy is intended to provide information about how the company will use (or "process") personal data about its website/app users.
This information is provided because Data Protection Law gives individuals rights to understand how their data is used. Website/App Users are all encouraged to read this privacy notice and understand the company’s obligations to its entire community.
This privacy notice applies alongside any other information the company may provide about a particular use of personal data, for example when collecting data via the mobile application functions.
Responsibility for Data Protection.
The company’s Data Controller will deal with any requests or enquiries about your personal data and endeavour to ensure that is processed in compliance with this policy and the relevant Data Protection Law.
Our Data Processors will process your personal data for the purposes outlined later in this document.
If you have any questions comments or requests regarding this privacy policy, then please contact;
Mark Jordan, Director.
Discovery Audio Guides Ltd,
107 Main Street, Callander. FK17 8BQ
Telephone 01877 339869 Email discoverscotland@mail.com
Why the company needs to process personal data.
In order to provide the best experience to its website and mobile application users, the company needs to process personal data about individuals as part of its operation.
Some of this activity the company will need to carry out in order to fulfil its legal rights, duties or obligations.
Other uses of personal data will be made in accordance with the company’s legitimate interests.
The company expects that the following uses will fall within that category of its “legitimate interests”:
· Cookie usage
· Analytics Data
· Form Submission
Types of Personal Data processed by the company.
This will include by way of example:
· Names
· Addresses (Postal & Email)
· Telephone Numbers
· IP Address
· Location
· Language
Who has access to the Personal Data and who is it shared with.
Occasionally, the company will need to share personal information relating to its community with third parties, such as:
· Website Developers
· Third Party Analytics Companies
For the most part, personal data collected by the company will remain within the Head Office, this will be processed by appropriate individuals only in accordance with access protocols.
In accordance with Data Protection Law, some of the company’s processing activity is carried out on its behalf by third parties, such as IT systems, web developers or cloud storage providers. This is always subject to contractual assurances that personal data will be kept securely and only in accordance with the company’s specific directions.
How long we keep Personal Data.
The company will only keep records for as long as needs to do so.
Data access and security.
An individual has the right to request that any out-of-date, irrelevant or inaccurate or information about them is erased or corrected (subject to certain exemptions and limitations under Data Protection Law): please see above for details of why the company may need to process your data, of who you may contact if you disagree.
The company will take appropriate technical and organisational steps to ensure the security of personal data about individuals, including policies around use of technology and devices, and access to systems.
Cookies
When visiting our Website/App, Cookies which are small text files, can be stored on your device in order to offer you certain functionality, to make the Website/App more convenient and to optimise our Website/App.
If you do not want cookies to be used, you can disable them by configuring the relevant settings in your web browser or by using separate opt-out options.
Please note that this may restrict the functionality and your use of our Website/App and certain features may not work as a result.
Some of the cookies we use are;
Functional & Required Cookies
Analytics & Performance Cookies
This policy.
The company will update this Privacy Notice from time to time. Any substantial changes that affect your rights will be provided to you directly as far as is reasonably practicable.
Queries & complaints
Any queries or complaints should be directed to; Mark Jordan – director as the address shown below.
If an individual believes that the company has not complied with this policy or acted otherwise than in accordance with Data Protection Law, they should utilise the company complaints / grievance procedure and should also notify the Data Controller.
Revised 8th September 2020
Registered Office : 107 Main Street, Callander, Scotland FK17 8BQ
email: discoverscotland@mail.com
phone: 01877 339869
Registered in Scotland : SCO356239
